The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name and contact details)
- Communication preferences (for example, email or text messaging)
- Tenant referencing and credit check information (for example, copies of passports and driving licences)
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To enable us to legally let properties to tenants and meet our regulatory obligations (for example, Right to Rent)
- To prevent tenancy fraud
- To enable us to be fully compliant deal sourcers and comply with Anti Money Laundering regulations
- To safely register tenant deposits with a government-backed scheme such as the DPS
We also receive personal information indirectly, from the following sources in the following scenarios:
- Credit reference agencies and tenancy referencing agencies, to ensure all tenants have a legal Right to Rent and that the tenancy is affordable.
We use the information that you have given us in order to
- decide on which applicants can afford which properties
- find appropriate property deals for our investor clients
- ensure our investor client funds are from a legitimate source
We may share this information with landlords who own the properties we manage, our compliance partners, TwinBee staff and the Deposit Protection Service.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Hello@twinbee.co.uk or by post to 19 Godolphin Close, M30 9EW
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a legitimate interest.
How we store your personal information
Your information is securely stored.
We keep copies of ID documents and personal information for the duration of the tenancy or until the property deal is complete. We will then dispose your information by deleting from our systems and shredding any paper documents.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at hello@twinbee.co.uk or 07972 373824 or 19 Godolphin Close, M30 9EW if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at hello@twinbee.co.uk or 07972 373824 or 19 Godolphin Close, M30 9EW if you wish to make a request.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk